FAQ – Manson Design

FAQ

SHIPPING AND DELIVERY

Do you guys ship to the U.S?

We offer free shipping to the US on orders over 99$

 

Who pays for customs, duties, taxes, & brokerage fees?

Manson Design ships all national packages 'Delivery Duties Unpaid'. This means that all customs, duties, taxes, and brokerage fees are not charged by Manson Design and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and they are assessed to Manson Design, the customer's credit card on file will be charged for all fees & late charges associated with the delivered package. If you do not agree to these terms please do not order

What is the usual shipping time?

    We ship from 3-4 weeks once the product is ready to be shipped because most of the time we print on demand and we sew by hand.

     

    What should I do if I entered an incorrect shipping address?

    Orders are processed as quickly as possible and for this reason we cannot guarantee any changes to your order once it has been submitted. If you accidentally entered an incorrect shipping address, please submit a request letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.

    We will do our best to change the shipping address before it ships. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package!

     

    GENERAL

    How can I Guarantee my product is authentic if I purchased it from a third-party website?

    Thank you for being part of the team. We can only guarantee the authenticity of your product if you purchased your Manson from mansondesignclothing.com or in one of our authorized retailers. Manson purchased from other third party websites are purchased at your own risk and they are not guaranteed to be authentic.



    If I purchased it from a retailer, can I exchange or return it on mansondesignclothing.com?

    If you purchased your Manson from a local retailer, please contact the original seller. We are only able to accept exchanges and returns for those customers who purchased directly from us.

     

    Where can i find info on new arrivals and specials?

      We keep all of our clients and followers in the loop with our social media pages, all announcements and specials could be found on our FacebookInstagram and Snapchat: mansondesign.